YOU ASK - Big C ANSWERS

We are sorry that currently, Big C has not accepted orders online yet. Instead, we do support orders via telephone, as detailed:

• Delivery conditions: free of charge for orders to locations within 10km from Big C. Charge will be added for further location. 
• Delivery does not apply for frozen/ fresh food, butter, milk, fragile products, fruits & vegetables, processed food. (as these products require special storage conditions).
• To use phone ordering service of your nearest Big C, please kindly check the phone numbers in "Phone Ordering Service" query above. 

Yes, Big C has launched phone ordering service, as detailed:

• Delivery conditions: free of charge for orders to locations within 10km from Big C. Charge will be added for further location. 
• Delivery does not apply for frozen/ fresh food, butter, milk, fragile products, fruits & vegetables, processed food. (as these products require special storage conditions).
• To use phone ordering service of your nearest Big C, please kindly check the phone numbers below: 

Products that applied return and refund policy can be returned within 7 days since purchase. Full receipt and intact conditions of products are required (including undamaged and retaining price tags, undamaged shape and quality).

Notice: Return and refund policy does not apply to underwears, liquidated products, fresh food, products that need to be kept in low temperature, powdered milk. 

Please kindly bring your products and receipt directly to the Customer Service Center of Big C where you purchased, our staffs will support you. Or else, you may receive a voucher valued equal to the products price that you want to return. You can use it to pay for any purchase at Big C within 30 days (since return date).