YOU ASK - Big C ANSWERS
Call Center: 1900 1880
Frequently Asked Questions
We are sorry that currently, Big C has not accepted orders online yet. Instead, we do support orders via telephone, as detailed:
- Delivery conditions: free of charge for orders to locations within 10km from Big C. Charge will be added for further location.
- Delivery does not apply for frozen/ fresh food, butter, milk, fragile products, fruits & vegetables, processed food. (as these products require special storage conditions).
- To use phone ordering service of your nearest Big C, please kindly check the phone numbers in "Phone Ordering Service" query above.
Yes, Big C has launched phone ordering service, as detailed:
- Delivery conditions: free of charge for orders to locations within 10km from Big C. Charge will be added for further location.
- Delivery does not apply for frozen/ fresh food, butter, milk, fragile products, fruits & vegetables, processed food. (as these products require special storage conditions).
- To use phone ordering service of your nearest Big C, please kindly check the phone numbers below:
Region | Store | Phone |
Hanoi | Thăng Long | 0916 013 192 |
The Garden | 0936 032 123 | |
Long Biên | 02462 573 573 | |
Mê Linh | 0904 532 309 02438 868 166 |
|
Hà Đông | 0817 068 655 | |
Lê Trọng Tấn | 0865 671 423 02 432 006 033 |
|
North outside Hanoi | Vĩnh Phúc | 0916 585 246 |
Hải Dương | 0336 858 288 | |
Hải Phòng | 0949 286 285 | |
Hạ Long | 02033 646 686 | |
Nam Định | 0852 398 344 | |
Thanh Hóa | 02373 917 777 | |
Ninh Bình | 02293 894 222 0967 884 734 |
|
Việt Trì | 0917 582 456 0917 582 678 |
|
Bắc Giang | 0944627163 02043 523 888 |
|
Center | Quy Nhơn | 0869 980 579 |
Vinh | 0889 576 886 | |
Huế | 0912 680 078 | |
Nha Trang | 0398 707 740 | |
Đà Nẵng | 0888 055 855 | |
Ho Chi Minh | An Lạc | 0782 524 232 |
Miền Đông | 0916 226 765 | |
Gò Vấp | 0969 078 080 | |
Phú Thạnh | 0795 684 116 | |
Trường Chinh | 0971522584 02854386789 |
|
An Phú | 0938 303 620 | |
Nguyễn Thị Thập | 0916 683 207 | |
Thảo Điền | 0932 134 600 | |
Âu Cơ | 0971 479 711 | |
South outside Ho Chi Minh | Đà Lạt | 0867 545 088 |
Bình Dương | 0937 052 860 | |
Đồng Nai | 0932 115 263 | |
Tân Hiệp | 0938 006 480 | |
Cần Thơ | 0704409269 02923737575 |
|
Dĩ An | 0963 682 680 |
Products that applied return and refund policy can be returned within 7 days since purchase. Full receipt and intact conditions of products are required (including undamaged and retaining price tags, undamaged shape and quality).
Notice: Return and refund policy does not apply to underwears, liquidated products, fresh food, products that need to be kept in low temperature, powdered milk.
Please kindly bring your products and receipt directly to the Customer Service Center of Big C where you purchased, our staffs will support you. Or else, you may receive a voucher valued equal to the products price that you want to return. You can use it to pay for any purchase at Big C within 30 days (since return date).
Notice: Return and refund policy does not apply to underwears, liquidated products, fresh food, products that need to be kept in low temperature, powdered milk.
Please kindly bring your products and receipt directly to the Customer Service Center of Big C where you purchased, our staffs will support you. Or else, you may receive a voucher valued equal to the products price that you want to return. You can use it to pay for any purchase at Big C within 30 days (since return date).
Have not found what you need?
Please feel free to contact us! Our customer service officers are always ready for you.
Or contact Big C's Hotline: 1900 1880