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Call Center: 1800 555 555

Frequently Asked Questions

Products that applied return and refund policy can be returned within 7 days since purchase. Full receipt and intact conditions of products are required (including undamaged and retaining price tags, undamaged shape and quality).

Notice: Return and refund policy does not apply to underwears, liquidated products, fresh food, products that need to be kept in low temperature, powdered milk. 

Please kindly bring your products and receipt directly to the Customer Service Center of Big C where you purchased, our staffs will support you. Or else, you may receive a voucher valued equal to the products price that you want to return. You can use it to pay for any purchase at Big C within 30 days (since return date).
Yes, Big C has launched phone ordering service, as detailed:
  • Delivery conditions: free of charge for orders from 200.000 VND to locations within 10km from Big C. Charge will be added for further location. 
  • Delivery does not apply for frozen/ fresh food, butter, milk, fragile products, fruits & vegetables, processed food. (as these products require special storage conditions).
  • To use phone ordering service of your nearest Big C, please kindly check the phone numbers below: 
Khu Vực Cửa Hàng Số Điện Thoại Điều kiện riêng
Hà Nội Thăng Long 02437 84 85 96 Chỉ hỗ trợ doanh nghiệp
The Garden 02437 877 066  
Long Biên 02462 573 573
02466 625 225
 
Mê Linh 0243 88 68 166 
0918 690 699
 
Hà Đông 0243 35 25 888  
Lê Trọng Tấn 02432 006 033
Ms.Ngọc: 0974 592 884
Ms. Liên: 01686 273 135
Chỉ hỗ trợ doanh nghiệp
Miền Bắc ngoài Hà Nội Vĩnh Phúc 02113 56 55 65  
Hải Dương 0220 383 9999  
Hải Phòng 0949 286 285 Chỉ hỗ trợ doanh nghiệp
Hạ Long 02033 64 66 86
02033 64 66 93
 
Nam Định 02283 68 68 88 Chỉ hỗ trợ doanh nghiệp
Thanh Hóa 02373 91 77 77 Chỉ hỗ trợ doanh nghiêp
Ninh Bình 0229 38 94 222
0229 38 94 854
 
Việt Trì 02103 639 639  
Bắc Giang 0204 35 23 888
0204 35 23 868
 
Miền Trung Quy Nhơn 02563 94 77 88
02563 94 7 708
Chỉ hỗ trợ doanh nghiệp
Vinh 0238 86 86 001 Chỉ hỗ trợ doanh nghiệp
Huế 0234 39 36 888
0234 39 36 900
0234 39 36 905
 
Nha Trang 0258 38 94 888  
Đà Nẵng 02363 666 085 Chỉ hỗ trợ Doanh Nghiệp
Hồ Chí Minh An Lạc 02838 77 06 70   
Miền Đông 0283 86 32 993  
Gò Vấp 0283 98 97 750 
0283 98 97 759
0283 98 97 752
0283 98 97 753
 
Phú Thạnh 02822 27 88 79
02822 27 88 50-QTT
 
Trường Chinh 0285 438 6789
0285 438 6790
 
An Phú 0283 74 02 504 
0283 74 02 506
0283 74 07 918
0283 74 07 916
 
Nguyễn Thị Thập 02862 98 97 57
02862 98 97 43
 
Thảo Điền 02835 19 32 34
02835 19 32 29 (QTT)
 
Âu Cơ 02862 85 82 85  
Miền Nam ngoài Hồ Chí Minh Đà Lạt 0263 35 45 088  
Bình Dương 0274 36 16 125
0274 36 16 126
Hóa đơn từ 500,000VNĐ trở lên
Đồng Nai 0251 38 33 180
0251 38 33 197 (DVKH)
0251 38 31 128 (QTT)
 
Tân Hiệp 0251 887 22 99  
Cần Thơ 02923 73 75 75
02923 73 77 19
02923 73 77 20
 
Dĩ An 02743 73 91 88
02743 73 93 59
02743 73 93 89
02743 73 93 90
 
We are sorry that currently, Big C has not accepted orders online yet. Instead, we do support orders via telephone, as detailed:
  • Delivery conditions: free of charge for orders from 200.000 VND to locations within 10km from Big C. Charge will be added for further location. 
  • Delivery does not apply for frozen/ fresh food, butter, milk, fragile products, fruits & vegetables, processed food. (as these products require special storage conditions).
  • To use phone ordering service of your nearest Big C, please kindly check the phone numbers in "Phone Ordering Service" query above. 
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